NEAS have been using the MIG to view primary care records since August 2016. Usage has increased significantly over the last three month, as all the GPs for the region have now signed up to share their patient records.
They receive more than 1.5 million calls each year, which means their 111 and 999 call operators must prioritise their ambulances and avoid unnecessary hospital admissions.
In times of uncertainty, the operator will pass the call to a nurse, who will use the Shared Record Viewer to access a patient’s primary care record. Having instant access to additional information about the patient helps the nurse to decide whether the patient should be hospitalised.
“Sometimes the caller won’t remember, which medication they are taking. The MIG provides a list of the patient’s medication (current and past), which saves time and ensures safe decisions are made. Nurses say this is one of the most helpful things with the MIG”, Paul Nicholson, Assistant Director of IM&T, North East Ambulance Service NHS Foundation Trust.
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