Going virtual – how Royal Berkshire NHS Foundation Trust revolutionised their fracture clinic

Case Study, Digital Transformation

November 6, 2017

NHS Fracture Clinics in the U.K. are notoriously busy. At Royal Berkshire NHS Foundation Trust, it is no different.

The service is led by a team of consultants with a team of registered nurses, healthcare assistants, plaster technicians and clerical staff, often treating thousands of patients every year who have visited A&E with a suspected fracture.

Staff at the Trust’s Fracture Clinic were dealing with large patient throughput, leading to long wait times for patients leaving A&E, overrun clinics, and increasing DNAs. The Trust knew they had to look at a better and more efficient way to run this service.

They set about revolutionising their fracture clinic processes, aiming to see patients faster from A&E, reduce DNAs, create financial efficiencies and improve patient experience. And so, the quest to go ‘virtual’ began.