Moorfields merges help desks
Moorfields Eye Hospital NHS Foundation Trust has implemented service management software from Hornbill enabling it to consolidate its three service desks into one. The trust has rolled-out Hornbill’s Supportworks ITSM service management software to provide support to over 1,200 clinical and administrative staff across 11 sites in London. The software enables 18 staff in the IT […]
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Yorkshire HIS audits software assets electronically
The Health Informatics Service, which provides IT services to 12 healthcare organisations across South West Yorkshire, can now electronically audit all the software and devices in its area, using the Centennial SAM.Suite. IM&T portfolio manager, Neil Asling, told E-Health Insider that manual audits were taking engineers weeks to complete and the service was unable to […]
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NHS trusts in Sussex get new IT helpdesk
NHS staff from eleven trusts in Sussex can now get instant technical support from Sussex Health Informatics Service, after it achieved full Connecting for Health accreditation for its contact centre support desk. The accreditation means that users of NHS IT systems in the Sussex region can call a local helpdesk for free, providing them with an […]
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Software helps Bucks cope with rising support calls
Buckinghamshire Hospitals NHS Trust has implemented a new support call service to meet increased demand following the deployment of its new Cerner Millennium patient administration system last September and a general increase in computer use. The software from Hornbill Systems’ Supportworks Information Technology Service Management (ITSM) provides an integrated platform for automating and managing request […]
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St George’s switches to ITIL framework
St George’s Healthcare NHS Trust has rolled out a new Information Technology Infrastructure Library (ITIL) framework, based on Connecting for Health’s best practice standards, after an independent review from IT service specialists, Plan-Net. The south London hospital trust approached ITIL specialists Plan-Net to review their current systems and help them to meet the best practice […]
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