The challenges and opportunities of a centralised IT service desk
David Gordon, head of IT service operations at NHS Informatics Merseyside, talks through the challenges of moving to a central IT service desk – as well as the benefits that can be realised when those challenges are overcome.
Feature
Rising star: Kapil Mepani
Lis Evenstand talks to the IT service desk team leader at Guy’s and St Thomas’ NHS Foundation Trust about its highly rated work and impact on staff and patients.
Feature
South of Tyne and Wear desk recognised
NHS South of Tyne and Wear has become only the second NHS organisation to receive accreditation from the Service Desk Institute – an organisation that sets global standards for best practice in the sector.
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Service desk gets CfH accreditation
Healthcare Computing has announced that it has become one of the first non-NHS organisations to gain NHS Connecting for Health accreditation for its service desk.
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