Moorfields merges help desks
Moorfields Eye Hospital NHS Foundation Trust has implemented service management software from Hornbill enabling it to consolidate its three service desks into one. The trust has rolled-out Hornbill’s Supportworks ITSM service management software to provide support to over 1,200 clinical and administrative staff across 11 sites in London. The software enables 18 staff in the IT […]
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EHI’s industry news roundup 09.11.07
E-Health Insider’s industry news round up for the week ending 9 November, featuring supplier news, events, product launches, appointments and acquisitions. Supplier News Humber Mental Health streamlines IT services Humber Mental Health Teaching NHS Trust has selected Supportworks ITSM from Hornbill Systems for use by its centralised service desk. The support desk has 18 staff […]
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NHS trusts in Sussex get new IT helpdesk
NHS staff from eleven trusts in Sussex can now get instant technical support from Sussex Health Informatics Service, after it achieved full Connecting for Health accreditation for its contact centre support desk. The accreditation means that users of NHS IT systems in the Sussex region can call a local helpdesk for free, providing them with an […]
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Accreditation win for Barts and London service desk
Barts and The London NHS Trust has become the first hospital trust in England to win Connecting for Health accreditation to provide expert IT support to NHS organisations nationally. The accreditation allows the trust to offer 24-hour Front Line Support Services for National Programme for IT (NPfIT) Applications such as the NHS Care Records Service, […]
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Fujitsu wins CfH support contract
NHS Connecting for Health has awarded Fujitsu the contract to supply its national front line service support desk. The contract, which will last until 2013, will require Fujitsu to set up four call centres in Wakefield, Stevenage, Manchester and Foots Cray in Kent. They will manage an estimated four million calls per year. The support desks […]
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