Responding to Sir Mike Richards’ review into national screening programmes charities called for recommendations to be put in place “as soon as possible”.
Current IT systems “cannot support the safe running of screening programmes”, Professor Sir Mike Richards found in his review of screening programmes.
Some 16 women had missed their screening invites due to an admin error – but the British Medical Association believes the number could be in the thousands.
Professor Sir Mike Richards said new IT systems were “urgent priority” and booking an appointment needs to be as “simple as booking a plane ticket online”.
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A report by the Public Accounts Committee also found the failing IT systems played a “fundamental role” in missed screening appointments.
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NHS chief executive Simon Stevens said the health service had “not been satisfied” with the way Capita had handled the contract.
Responding to the review charities have called for greater investment in IT systems to improve dwindling attendance numbers and a focus on AI.
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Professor Sir Mike Richards will lead the review, which will also focus on current and future IT systems. The review is due to be published in the summer.
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Capita has apologised after it was revealed thousands of women were not sent reminder letters for cervical cancer screening, and thousands more did not receive their results.
From August, women registered with GP services in London will begin to receive text messages encouraging them to book screening appointments.