NHS trusts urged to rethink mobile policies
NHS trusts are being urged to rethink their policies on mobile phone use, due to public concerns over the high cost of bedside telephone services, such as those provided by Patientline and Premier The call comes from Patient and Public Involvement (PPI) Forums, which argues that patients and the public should be offered the choice […]
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Ofcom calls for review of hospital phone charges
A review group is to be set up to look at hospital bedside telephone and entertainment services and see whether these can be provided without controversial high charges for incoming calls to patients. Ofcom, the communications watchdog, recommended that the review should be conducted by the Department of Health following its own six month investigation […]
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Ofcom investigation dents Patientline results
Patientline, the supplier of bedside phones and entertainment for patients, has reported a 39% increase in pre-tax losses, due partly to an Ofcom investigation into its NHS contracts and incoming call charges. In addition, chairman, Derek Lewis, reports: “The financial stresses within the NHS and the delays in implementation of the major IT programme, Connecting […]
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Ofcom investigates patient phone systems
Patientline has said it will suspend new installations in hospitals pending the outcome of an Ofcom inquiry into complaints about pricing of calls and competitive practices. Ofcom, the independent telecommunications and broadcasting regulator, has announced that it has started an investigation today into prices charged to patients by Patientline and another healthcare communications provider, Premier […]
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