Northern Ireland’s South Eastern Health and Social Care Trust is working with CareLineLive, a provider of home care management software, in order to maximise its resources and improve workplace efficiency.

The partnership has seen South Eastern adopt CareLineLive to manage its rostering and time capacity management, person-centred care planning and comprehensive carer information.

Since the solution was implemented in 2021 the trust has seen impressive results. Over a period of eight months, South Eastern gained 3,919 hours of capacity with a value of £73,000, and saw a reduction in the time spent on admin tasks for rota management drop from 17 to 12 hours a week. In addition, 87% of service users have reported better service delivery.

Josh Hough, founder and managing director at CareLineLive, said: “CareLineLive has helped the trust give carers back valuable time, empowering them to spend more time caring for their clients.

“The results of the partnership are a true testament to how technology can revolutionise the home care management sector. We look forward to continuing to support the digital transformation of the SE Trust and the results to come.”

With South Eastern providing upwards of 30,000 domiciliary care visits a week, the partnership with CareLineLive has led to a more efficient, cost-effective and streamlined service.

Alistair Fitzsimons, senior manager community social care, said: “Not only have we seen phenomenal improvements to our capacity and efficiency but the standard of care has increased. We are now better able to tailor the care services people need and deliver it at a suitable time for them.

“If someone needs more time we can easily flex the system to deliver that without the need to make cascading changes in what was a complex paper-based system.”

In February this year, CareLineLive expanded its partnership with Mid and South Essex NHS Foundation Trust, in a bid to free up 60 beds per day of patients awaiting hospital discharge.