How the Princess Alexandra Trust has empowered clinician and IT teams digital experience

Trusts may be aware that clinicians are suffering, but having true visibility is key to knowing how to improve the overall digital experience.

The ability to receive pro-active alerts for critical issues allows your trust to provide users with self-remediation options or remote fixes. Therefore, you are fixing the problem before the end-user even notices it, resulting in fewer service desk tickets and happier clinicians.

Healthcare IT services can be delivered more efficiently and smoothly when this information is available to the IT team.

Come hear how we are helping Jeffrey Wood, Deputy Director of ICT at Princess Alexandra Hospital NHS Trust, deliver the best service possible to his local population while reducing IT spend.

The Princess Alexandra Trust achieves the following through Riverbed:

• O365 Performance:
  • Compare O365 response times and performance for Office Applications across different devices and locations.
  • Highlighting poor performance and provide recommendations for improvement.
• Optimising end-user/clinician experience:
  • Mitigate Risk of Change by validating the business impact on device, application, and user experience
  • Reduce the cost of devices by benchmarking user experience across deployed devices.
  • ESG & Carbon impact assessment – reducing IT’s carbon impact.
  • Develop smart device refresh report – helping your Trust understand which devices need replacing rather than automatically doing so.

Speakers:
Jaspreet Sandhu
UK Healthcare CTO – Riverbed

Jeffrey Wood
Deputy Director of ICT – The Princess Alexandra Hospital NHS Trust

Chair:
Jon Hoeksma
CEO – Digital Health

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