•  5 June 2024
     12:30 - 13:30

As healthcare organisations face resource constraints and digitalisation initiatives, they must find new ways to adopt much-needed technology innovations. Imagine how your organisation could move forward if your IT team had more time to collaborate with executive leadership and clinical stakeholders instead of managing day-to-day operations like the service desk.

Managed services and “shifting work left” may be viable options for introducing operational efficiency, elevating patient and provider experiences, and filling staffing gaps on your IT team.

See how CereCore International leverages proven service processes already implemented with organisations like Ardent Health Services and Surgery Partners. Their collaborative partnerships have helped produce award-winning results and real impact through knowledge-centred support.

Learn from research and metrics that can help you make informed decisions about the managed services model that best fits your organisation’s needs.

Discover how CereCore’s Managed Services can enhance quality, add value, and elevate patient experiences by focusing on first-contact resolution and knowledge-centred support.

Gain insights into the future of Service Desk excellence to ensure your organisation is ready for the evolving healthcare IT landscape.


Key discussion topics:

  • Short and long-term gains of IT managed services, contingent staffing
  • Real-world examples from partnerships with Ardent Health Services and Surgery Partners illustrating how metrics help improve operations
  • Leadership and organisational strategies to encourage healthy collaboration among C-suite and clinical stakeholders



Joel St. Francis,Vice President, Client Outsource Services at CereCore

 Joel St. Francis nurtures client relationships, enhances organisational effectiveness and operational practices and develops growth strategy for Managed Services at CereCore. Joel brings more than 20 years of client and account management expertise and delivering solutions for complex clients’ needs to his role.

Prior to his VP role, Joel served as a client executive for Parallon managing a portfolio of solutions to achieve client revenue and profitability targets while expanding the CereCore business portfolio. Joel earned his Bachelor of Science in Economics from Worcester State University. He is a certified project management professional, Six Sigma Black Belt, and CHCIO.

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