•  28 September 2022
     12:30 - 13:30

There may be few who would challenge the view that accuracy and completeness of clinical documentation is essential for integrated, effective, efficient and safe delivery of care.  However, documentation may not always be as complete or accurate as Clinicians may wish, and working with, and adding to, clinical documentation can also be a challenge.  85% of NHS healthcare professionals said the burden of clinical documentation is a significant contributor to burnout in a 2021 Nuance survey (over 900 respondents).

In order to understand and quantify the challenges of clinical documentation, Nuance commissioned Ignetica Ltd to undertake a study with Doctors, Nurses and AHPs in Acute, Mental and Community health settings in NHS England.  In this webinar, we will present insights from this study and explore how it compares to a similar study we published in 2015.  We will also discuss these research findings with our expert panel of speakers, concluding with a live Q&A.

Join this webinar to learn:

  • What are some of the key challenges of clinical documentation?
  • What are the consequent patient, operational and economic impacts?
  • How often is clinical data not available, sufficiently accurate, or complete?
  • How much time are Doctors, Nurses and AHPs spending on documentation?
  • Are there significant differences between the Acute, Mental and Community health settings?
  • How have perceptions changed since the last study, conducted in 2015 – has EPR maturity helped?
  • How can the NHS address these challenges, and can technology help to ease the documentation burden?

Peter BoothPeter Booth, Director, Ignetica Ltd.

Peter Booth is a director and principal consultant at Ignetica Ltd, an independent UK based research and strategy consultancy. Since co-founding the company in 2003, Peter has led multiple research studies in health and social care to investigate key operational issues as well as the potential, and actual impacts of technology enabled change in processes, systems and pathways. Such insight has frequently been used to inform policy, strategy development as well as methodologies to optimise beneficial change outcomes.


Mike ShackleyMike Shackley, Senior Healthcare Account Director, Nuance Communications

Mike has been working with UK Public sector for over 20 years, initially with local and then central government, in the early 2000’s, and for the last 10 years working with the NHS. Mike has held a number of Account Manager / Account Director roles in various blue-chip organisations such as Diageo, Oracle and most recently Nuance.



Lisa WardLisa Ward, Associate Director of Nursing and CNIO, Co Durham and Darlington NHS Foundation Trust

Lisa Ward is Associate Director of Nursing and Chief Nursing Information Officer at Co Durham and Darlington Foundation Trust. Prior to moving into her current role, she spent most of her career in emergency care and patient deterioration. She is passionate about ensuring the delivery of high quality, safe and effective patient care and harnessing digital technology to support this. Lisa has a special interest in mobile technology to enable staff to do everything required at the patient’s bedside or on the move, and not be tied to desk top computers.


Ameet BakhaiDr Ameet Bakhai, NHS Research Director and Cardiologist, North London

Ameet Bakhai is a cardiologist and research & development director in North London, a Harvard Scholar, and a Fellow of the Royal College of Physicians and Faculty of Clinical Informatics.

He has enabled innovation of drugs, devices, diagnostics and digital technologies, co-chairs the UK Research and Development Clinical Directors group and their Digital Working Group and is a founder, presenter and author of over a 100 papers and received a Royal College of Physicians national award for a decade of work in clinical cardiovascular research.