Call centres face 084 number inquiry
Call centres run by central government have been given until the end of June to submit information on their use of 084 and 087 numbers ahead of likely guidance on a public sector strategy for telephone number ranges. The Cabinet Office’s Contact Council, set up to provide an oversight of customer contact across the public […]
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DH delays 084 number decision
The Department of Health has delayed making a decision on whether it should ban the use of 084 numbers in the NHS in England. The DH launched a four month consultation on the use of 084 numbers in December and promised to publish its response to the consultation by the end of April. However, last […]
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BMA says 084 must run its course
GP practices using 084 telephone numbers must be allowed to serve out the terms of their contracts with telephone suppliers if the government decides to ban them from the NHS, the British Medical Association has said. In its response to the current consultation on 084 numbers, the BMA has told the Department of Health that […]
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NHS Direct’s 68 revenue sharing numbers
NHS Direct has almost 70 revenue-sharing telephone lines in addition to the 0845 number for its health advice line, a Freedom of Information Act request has revealed. David Hickson, a campaigner against use of revenue-sharing numbers, submitted an FoI request in October and has received a list of 68 0845 numbers used by NHS Direct, […]
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That was the year in primary care IT
Official consultation on 084 numbers
The Department of Health has launched a three month consultation on whether it should ban the use of 084 numbers in the NHS in England.
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Trust ditches 0844 number
University Hospitals of Leicester NHS Trust has ditched a recently introduced 0844 number following complaints that it could leave vulnerable patients out of pocket. The trust introduced the 0844 number as a single contact for Glenfield, Leicester General and the Royal Infirmary hospitals, early in September. It opted not to make revenue from the number; […]
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DH backs away from 084 telephone ban
The Department of Health has no immediate plans to ban use of 084 numbers in the NHS, health minister Ben Bradshaw has indicated. In a letter to Rob Marris MP, the health minister gave no indication that the use of such numbers by GP practices and organisations such as NHS Direct would be prohibited. Instead […]
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Hopsitals’ 084 numbers makes trust £80,000
GP practices and hospitals may face increased pressure over use of 084 telephone numbers following a revelation from a hospital trust that it has made more than £80,000 from use of a 0844 telephone number over the last two years. The Mid-Yorkshire Hospitals Trust was forced to publish its income from the revenue-sharing telephone number […]
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DH ‘highly unlikely’ to ban 084 numbers
The Department of Heath is being urged to make a decision on the use of 084 telephone numbers in GP practices by those campaigning to ban the numbers and those backing the retention of such telephone systems. However, the company which supplies more than 95% of such systems, NEG Surgery Line, has claimed that the […]
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