NHS Direct Needs Greater Focus
A new Public Accounts Committee report on the NHS Direct telephone information service says that callers are currently waiting too long to speak to a nurse, with many patients having to wait up over 20 minutes. The report also says that the service needs to improve response times and review productivity at individual sites to […]
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Surrey Ambulance Signs PPP on IT System
Surrey Ambulance has announced the signing of a public-private partnership (PPP) agreement with Premier Computer Solutions for a range of electronic capacity management systems (eCMS). The eCMS system can be used to route emergency 999 call patients to the hospital site that is most able to deal with their condition at the time at the […]
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Expanded Role for NHS Direct
Supporting people with chronic conditions, supporting ambulance services and reducing waiting times in A&E will be part of the expanded role for NHS Direct, health secretary Alan Milburn has announced. At a speech in Newcastle to mark the service’s fourth anniversary, Mr Milburn said, "NHS Direct shows that putting in the resources delivers real results […]
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