GP practices urged to share IT experiences
GP representatives want GP practices to share their experiences of how they are using IT and making innovative use of communication technologies to improve services for patients.
News
North Mersey looks beyond iPM
North Mersey Health Informatics Service is preparing to deploy Lorenzo Regional Care next year, having successfully rolled out one of its predecessors across two primary care trusts. The HIS has been delivering iSoft’s iPM – which is known locally as Lorenzo – to services run by Liverpool Primary Care Trust and NHS Sefton. The phased […]
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Trust loads C+B referrals manually
An NHS acute trust has been using staff to manually upload paper referrals to boost its Choose and Book performance against government targets. A report to the board of NHS Cornwall and Isles of Scilly says: “Royal Cornwall Hospitals NHS Trust has been uploading paper referrals to the Choose and Book system to improve performance.” […]
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Choose and stuck
Choose and Book usage is stuck at around 50%. Are there fundamental problems with the electronic booking system?
Feature
TPP partners with Voice Connect
GP system supplier TPP has announced a partnership with communications firm Voice Connect to enable GP practices using TPP’s SystmOne to offer an automated appointments system. Voice Connect’s Patient Partner means that patients can phone their surgery 24 hours a day to book, check or cancel appointments. The company said more than 275 surgeries have […]
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Little local difficulties with C+B
Health minister Ben Bradshaw has told MPs that local implementation issues are at the root of most complaints about Choose and Book. Bradshaw told a House of Commons debate about the electronic booking system that useage was growing, with 57% of bookings made through Choose and Book in January and more than 30,000 bookings made […]
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Choose and Book increases DNAs
Attendance in outpatient clinics is worse for patients referred via Choose and Book than for those given an appointment after a traditional GP referral, according to a new study. Hospital doctors at University Hospital Lewisham compared 700 patients who had been referred via the electronic booking system with the same number of patients referred on […]
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Choose and Book makes variable impact
GPs and consultants are still struggling to make Choose and Book work as intended, according to new research carried out by the British Medical Association. Problems with system reliability, slot availability and the time involved in making or reviewing an appointment are all highlighted in the association’s latest report, Choose and Book – learning lessons […]
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Probe into lost appointment bookings at Barts
More than 400 patients have had to wait more than 13 weeks, after details of 2,000 telephone bookings were left unprocesed on a spreadsheet.
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Choose and Book slot availability improves
Problems with slot availability on Choose and Book are beginning to fall, with availability issues affecting between 12% and 13% of patients, compared with 20% three months ago, according to the e-booking team. Dr Stephen Miller, national medical director for Choose and Book, said slot availability issues have fallen over recent weeks but work still […]
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