NHS Direct cuts hit admin staff
NHS Direct is slashing its back-office costs in half and expects to make more than 300 whole time equivalent staff redundant.
Sussex practice uses Scots call-centre
A NHS GP practice has signed up a call centre to make appointments for its patients when it is closed.
Call centres urged for GP appointments
GP appointment booking could be centralised in future with national or regional call centres used instead of local practice lines, a report commissioned by the Department of Health recommends.
NHS Direct and Digital Public were winners at the E-Health Insider Awards 2009 in association with BT. Paul Curran reports.
One in three don’t collect anti-virals
More than one in three people have failed to collect their anti-viral medicine after being issued with an authorisation number by the National Pandemic Flu Service, according to latest statistics. Figures published by the Department of Health for the first two weeks of the NPFS show that out of 511,282 people who completed assessment on […]
Flu Pandemic Service launches
The National Pandemic Flu Service has been launched in England offering the public the chance to check their symptoms online or over the telephone and get access to anti-viral medicines.
TPP moves on secondary care
TPP has launched a series of SystmOne modules covering acute hospitals, community hospitals, mental health, social services and out-of-hours care.
Lone NHS workers get safety alarms
The Department of Health has announced that 30,000 lone NHS workers are to get personal safety alarms incorporating location tracking technology.
Contraceptives advice online
NHS Direct has launched an online emergency contraceptive advice tool. The Contraception Checker aims to deal with enquiries about emergency contraception, missed contraceptive pills, dislodged contraceptive devices, interactions with other medicines or failed contraceptives. The online tool has taken the protocols used by NHS Direct call centres to assess patients over the telephone and adapted […]
IT underpins development of NHS Direct
NHS Direct is banking on new technology to help deliver better services and cope with record levels of demand, Joe Fernandez reports.