James Cook says C+B led to DNA rise
Another hospital department has reported an increase in its did-not-attend (DNA) rate for patients whose appointments were made through Choose and Book. Orthopaedic surgeons from James Cook University Hospital in Middlesborough say that they have logged a 39% increase in non-attendance rates since their department started to use Choose and Book in 2006. The doctors, […]
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Choose and stuck
Choose and Book usage is stuck at around 50%. Are there fundamental problems with the electronic booking system?
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SHAs take on Choose and Book
Strategic health authorities are to be given responsibility for sorting out technical problems with Choose and Book. NHS Connecting for Health told EHI Primary Care that it is devolving responsibility for technical assistance for Choose and Book to SHAs in 2009-10. A spokesperson said: “It is now considered an appropriate time – and a positive […]
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Heart of England connects with Quicksilva
Heart of England NHS Foundation Trust has signed a deal with Quicksilva to enable it to get direct access to the NHS data Spine and its services. Quicksilva will provide the trust with its Compliance-in-a-Box consultancy service, Spine Gateway managed service and Spine-in-a-Box test harness. These will enable it to complete the NHS Connecting for […]
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Wiltshire Health signs deal with System C
System C has signed a five-year contract with a consortium of GPs in Wiltshire providing services in the community that were traditionally delivered in the acute sector. The new consortium is called Wilcare Health Ltd, and is one of the new forms of primary care organisation being promoted by the government. Wilcare is in partnership with […]
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Choose and Book contract extended
The Department of Health has signed a two year extension with Atos Healthcare for the national Choose and Book contract. The deal extends the initial £64.5m five year national contract signed with Schlumberger-Sema (since taken over by Atos Origin) in 2003, and later expanded. DH figures show that £103m had been spent on the contract by […]
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Follow my leader
In the latest feature from NHS Connecting for Health, Dr Raj Kumar and Dr Andrew Coley discuss the NHS Clinical Leaders Network.
Feature
Little local difficulties with C+B
Health minister Ben Bradshaw has told MPs that local implementation issues are at the root of most complaints about Choose and Book. Bradshaw told a House of Commons debate about the electronic booking system that useage was growing, with 57% of bookings made through Choose and Book in January and more than 30,000 bookings made […]
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Choose and Book increases DNAs
Attendance in outpatient clinics is worse for patients referred via Choose and Book than for those given an appointment after a traditional GP referral, according to a new study. Hospital doctors at University Hospital Lewisham compared 700 patients who had been referred via the electronic booking system with the same number of patients referred on […]
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Choose and Book makes variable impact
GPs and consultants are still struggling to make Choose and Book work as intended, according to new research carried out by the British Medical Association. Problems with system reliability, slot availability and the time involved in making or reviewing an appointment are all highlighted in the association’s latest report, Choose and Book – learning lessons […]
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