Helpline

Archive
27 February 2007

Summary care records planned for end of 2008

Connecting for Health is planning for every patient in England to have a complete Summary Care Record by the end
Read More
15 November 2006

Premium-rate doctor helpline aimed at busy people

A premium rate telephone service has been set up that allows callers to talk directly to a doctor 24 hours
Read More
29 June 2006

Freeview plans for NHS Direct

NHS Direct is planning to make its interactive digital TV service available via Freeview. The health information service, which recorded
Read More
17 April 2006

Scots ahead

Fiona Barr looks at how electronic summaries of GP records are already in operation in Scotland, accessible by out of
Read More
28 February 2006

NHS 24 cuts numbers of ‘call-backs’

Scotland’s health advice helpline NHS 24 has reduced the percentage of ‘call-backs’ to patients to less than 20% from a
Read More
13 January 2006

Traffic doubles on new NHS24 website

The Scottish health helpline NHS24 has set up a new-look website with health advice and doubled the number of hits
Read More
15 November 2005

Txts 2 help U quit

Text messages, e-mail and telephone support are to be made available from the NHS to help smokers quit. The new digital approach to
Read More
6 October 2005

NHS 24 report calls for radical review of helpline

A radical review of Scotland’s health helpline NHS 24 has recommended using the new volume predictive technology to ensure the
Read More
13 September 2005

PCT’s e-mail error leaks patient details

A full investigation is underway into an e-mail error that led to confidential information about 92 patients being distributed from
Read More
8 July 2005

NHS Direct may lack capacity to handle OOH calls

NHS Direct may have insufficient capacity to manage out of hours (OOH) care in the integrated fashion envisaged by the
Read More