Work needed on NHS 24 – MSPs
"A substantial degree of work" is needed to rebuild confidence in the Scottish health helpline NHS 24, according to members of the Scottish Parliament. The Health and Sport Committee has published a report on out-of-hours care in rural areas that concludes urgent action is needed to resolve shortcomings. The report recommends that health boards should be given […]
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NHS 24 extends Clinical Solutions deal
Scotland’s health advice service, NHS 24, has extended its contract with Clinical Solutions for telephone triage and clinical content services.
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NHS 24 has busiest Christmas
Scotland’s national health helpline NHS 24 handled more than 78,000 calls from people over the Christmas and New Year break, an increase of around 1,100 from the same time last year. The helpline said its staff at NHS24 centres around Scotland took 74,160 calls from the public and 3,858 calls were also handled by the […]
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Scotland plans palliative care summary
NHS National Services Scotland’s Annual Review has outlined plans to roll-out a national Palliative Care Summary (ePCS) during 2010. The move is part of the Living and Dying Well Palliative Care Strategy and will be based on the Gold Standards Framework Scotland and the Emergency Care Summary (ECS), which has already been rolled-out across the […]
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Call for overhaul of Scottish IT
GP representatives in Scotland have called for full integration of GP and secondary care systems and changes to out-of-hours services in a document outlining their strategy for the future of general practice. BMA Scotland has published a ‘white paper style’ consultation document to encourage debate and discussion on a long term strategy for general practice […]
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NHS 24 takes call every two seconds
Scottish health helpline NHS 24 received one telephone call every two seconds at the height of demand for its service over Christmas. Dr George Crooks, medical director for NHS 24, said the service had been extremely busy over the holiday weekend, answering 37,590 calls over the four day Christmas period and 39,331 calls over the […]
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Scottish GPs to prescribe telephone therapy
The Scottish government has issued £3m funding for a three year pilot study on the effects of telephone and online-based cognitive behaviour therapy (CBT). The funding will be spent on a pilot study with NHS 24, as well as a new self-help CD-Rom, part of the government’s new ‘Living Life To The Full’ initiative. GPs […]
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Scottish GPs call for GP system choice
GP representatives in Scotland will this week hear criticism of government plans for an integrated primary and community care system and calls for Scottish GPs to have an initiative to guarantee IT system choice. The Scottish Local Medical Committees’ conference will debate a motion criticising the Scottish Government’s plan to procure an Integrated Primary and […]
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NHS 24 signs new deal with Clinical Solutions
NHS 24 has extended its contract with Clinical Solutions for its telephony-based out-of-hours decision support system for the next three years. The extended contract involves an upgrade of the solution to encompass additional functionality from the system which was originally deployed in 2002 when the Scottish service was launched. The decision to extend the contract […]
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It’s all about access
David Baker, MD of Clinical Solutions, tells Jon Hoeksma, that his company’s strategy is based on providing the means to access to health services, no matter the point of contact or circumstances.
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