NHS 24 waiting times unacceptable, says SNP
The Scottish National Party has accused the Scottish Executive of "staggering incompetence" over what it sees as rising call-back times and complaints in NHS 24. Figures released to the Scottish Parliament in response to a question posed by Stewart Stevenson, MSP for Banff and Buchan, showed that the average callback time rose from under 10 minutes […]
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Lack of leadership at NHS 24 leads to shake up
Lack of leadership and problems with responding to peak demand have been identified as key issues dogging the Scottish healthcare helpline, NHS 24, in an interim review of the troubled service. Vice-chair of Tayside Health Board, George King, has been brought as interim chair to help solve problems outlined in the review and implement a set of recommendations. […]
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NHS Direct software may expand abroad after buyout
The firm that supplies the decision support software which forms the basis of the NHS Direct, NHS Direct Wales and Scotland’s NHS 24 telephone-based triage systems has been acquired by a consortium of investment companies, with the view of expanding overseas. CAS Services Ltd, the software company that has been supplying the ‘back end’ of […]
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