NICE accredits Direct
NHS Direct’s processes to develop the clinical content of its phone-based patient advice and information service have been accredited by the National Institute for Health and Clinical Excellence
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NHS Direct gives out bug advice
The higher than usual levels of Norovirus over the Christmas and New Year break helped to push up calls and queries to NHS Direct.
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Nick Chapman to leave NHS Direct
Nick Chapman, the chief executive of NHS Direct, will step down from his job next July, when the decommissioning of its 0845 service will be complete.
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NHS Direct starts redundancy talks
More than 1,400 NHS Direct staff risk losing their jobs as the organisation begins a redundancy consultation period.
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Job losses likely at NHS Direct
NHS Direct staff are preparing for significant job losses and numerous call centre closures as the service’s 0845 contract comes to an end.
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NHS CB builds customer service platform
The NHS Commissioning Board is working on a new ‘customer service platform’ to take over from NHS Choices and NHS Direct.
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NHS 111 fails to deliver benefits
NHS 111 has not improved efficiency in the NHS and has a low probability of cost savings to the emergency and urgent care system, an independent evaluation report says.
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Directing calls to 111
NHS Direct is going through a period of immense change as the NHS 111 service gets underway. Rebecca Todd speaks to chief executive Nick Chapman about the challenges ahead.
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NHS 111 goes digital
NHS Direct makes strides with NHS 111
NHS Direct has been selected as the preferred provider of the NHS 111 service in nine areas of the country, covering more than 30% of England’s population.
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