NHS Direct

Archive
29 January 2013

NICE accredits Direct

NHS Direct's processes to develop the clinical content of its phone-based patient advice and information service have been accredited by
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8 January 2013

NHS Direct gives out bug advice

The higher than usual levels of Norovirus over the Christmas and New Year break helped to push up calls and
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20 December 2012

Nick Chapman to leave NHS Direct

Nick Chapman, the chief executive of NHS Direct, will step down from his job next July, when the decommissioning of
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7 December 2012

NHS Direct starts redundancy talks

More than 1,400 NHS Direct staff risk losing their jobs as the organisation begins a redundancy consultation period.
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12 November 2012

Job losses likely at NHS Direct

NHS Direct staff are preparing for significant job losses and numerous call centre closures as the serviceā€™s 0845 contract comes
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9 November 2012

NHS CB builds customer service platform

The NHS Commissioning Board is working on a new ā€˜customer service platformā€™ to take over from NHS Choices and NHS
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29 October 2012

NHS 111 fails to deliver benefits

NHS 111 has not improved efficiency in the NHS and has a low probability of cost savings to the emergency
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11 September 2012

Directing calls to 111

NHS Direct is going through a period of immense change as the NHS 111 service gets underway. Rebecca Todd speaks
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11 September 2012

NHS 111 goes digital

A prototype for an NHS 111 digital service is being piloted in Lincolnshire.
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16 August 2012

NHS Direct makes strides with NHS 111

NHS Direct has been selected as the preferred provider of the NHS 111 service in nine areas of the country,
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