NHS Direct

Archive
23 December 2009

NHS Direct launches self-assessment tool

NHS Direct has launched an online self-assessment tool that it hopes will reduce demand on its telephone service over the winter
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18 December 2009

111 becomes number for NHS services

UK Telecoms watchdog OFCOM has given the go-ahead for 111 to become the new three digit number for accessing non-emergency
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15 December 2009

NHS Direct to miss KPIs

NHS Direct is to miss some of its key performance targets for the last three months of the year, after
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10 November 2009

NHS Direct aims to become ‘web first’

NHS Direct aims to shift a ‘substantial amount’ of its work from the telephone to the web next year, its
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3 August 2009

KPMG to provide digital strategy for NHS

The Department of Health has commissioned management consultants KPMG to report on a vision for a digital strategy for the
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17 July 2009

NHS flu line to go live next week

The interim National Pandemic Flu Service is to go live in England from the end of next week, the Department
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14 July 2009

Problems at flagship urgent care service

A flagship urgent care service covering five primary care trusts generated dozens of complaints from patients and doctors in its
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7 July 2009

Interim flu line for 100,000 cases a day

The Department of Health’s interim flu line service is expected to be operational by next week, as the government predicts
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5 June 2009

Extend phone outreach: expert group

NHS Direct and NHS walk-in centres could provide more telephone-based outreach services to patients with long term conditions, according to
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12 May 2009

Interim flu line plans unveiled

The Department of Health is drawing up plans for an interim flu line after admitting that its National Flu Line
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