An online medical service provider has been heavily criticised by the Care Quality Commission (CQC).
Anytime Doctor offers prescribing services for several treatment areas and testing kits for sexually transmitted diseases.
In an inspection report published on 20 July 2017, the regulator found Anytime Doctor was not providing safe, effective or well led care.
A main concern was that “there was insufficient monitoring of prescribing to prevent patients accessing inappropriate or unsafe treatment”.
Reviewing consultation records showed treatment was not always in line with best practice guidance.
“We found from two of the six records we reviewed for asthma treatment that the quantities of inhalers prescribed indicated that the patients were not being managed appropriately and patients had not been given advice about the importance of regular monitoring”, the CQC report stated.
The provider was also criticised for not conducting proper recruitment checks on staff. “We saw insufficient evidence that checks had been undertaken to ensure staff had adequate training and qualifications to take out their role.”
Anytime Doctor was, however, found to be providing caring and responsive services in accordance with the relevant regulations. Inspectors also found all patient information was stored securely and kept confidential.
In recent months, the CQC has published several inspection reports that have been critical of providers of digital patient services.
The 39 digital healthcare providers investigated by CQC: *note some have already been inspected*
Ada Digital Health
Antrobus Medical Limited
Anytime Medical Limited – Anytime Doctor
Babylon Healthcare Services Limited
Doctor Care Anywhere Limited
Escripts Marketing Limited
Expert Health Limited
FMC Marketing Limited
Health Bridge Ltd London
Hexpress Healthcare Ltd
iPrimary Care Limited
Medical Prescription Services Ltd
MSF Medical Services Limited
Online Clinic (UK) Limited
Red Label Medical Limited
The Boots Company plc
The GP Service (UK) Ltd
Yakub Chemist Limited
Doc Reports Limited (iGP)
Doctor Matt Ltd
e-med Private Medical Services
Express Dispense Ltd
Frosts Pharmacy Ltd
HR Healthcare Limited
Nationwide Pharmacies Ltd
White Pharmacy Ltd