Tunstall Healthcare has developed a platform to support the UK’s transition to digital by 2025.
Tunstall Service Platform (TSP) is a connected software platform that underpins daily activity of alarm receiving centres, particularly centres coordinated by local authorities and social housing providers.
Alarm receiving centres offer 24-hour monitoring that covers a range of systems, including support for elderly people and vulnerable patients.
The platform enables reactive and proactive care and supports the entire the entire service user journey, aiming to make it seamless and personalised through the use of call handling; a service manager; fieldforce manager; and proactive services.
The UK’s national telecoms infrastructure providers announced a full move from analogue to IP voice telephone services by 2025. TSP has been designed to be interoperable and can connect with both analogue and digital technology across a range of digital protocols, including products delivered by other assistive technology providers.
The platform is also able to evolve at pace and support the creation of faster, more data rich, and integrated solutions, the company said in a statement.
Gavin Bashar, UK managing director of Tunstall Healthcare, said: “The delivery of digital and mobile technology represents a huge opportunity to improve quality of life.
“As technology has developed and digital services become more widely used, particularly during the pandemic, our current network has become expensive to update and maintain, resulting in the decision by our telecommunications providers to replace these systems with IP enabled data networks.
“The journey to 2025 will be characterised by a change in approach towards much greater collaboration. At Tunstall we will support this change by continuing to partner with housing providers and local authorities to integrate care delivery, manage demand, develop strategy and redesign services.
“Our service platform in particular has been designed to support the delivery of person centred, proactive, preventative, and sustainable services using digital technology as an enabler.”
The platform also reduces the requirement for manual processes, and supports the transfer of up-to-date information through communication between key stakeholders, such as mobile service engineers.