CGI has been selected by Llesiant Delta Wellbeing – which has recently been awarded a TEC award – as its long-term strategic partner to improve health and social care outcomes in West Wales.

The five-year contract has been awarded to the global IT and business consulting services firm, with the initial focus of the partnership being the digitisation of Delta Wellbeing’s telecare services in advance of the analogue switch-off in 2025.

These digital services deliver 24/7 monitoring via alarms, sensors and wearable devices so that health conditions can be monitored remotely. This helps people to retain and improve their independence within their own homes.

CGI and Delta Wellbeing will use co-investment to support the development of innovative and cutting-edge digital services. In partnership with Hywel Dda University Health Board and Carmarthenshire County Council, they will deliver on the concept of ‘HomeFirst’ which sees patients receive the care they need as close to home as possible.

Donna Kelly, senior vice president, South and Midlands for CGI, said: “We are looking forward to working with their team to support the transition from analogue to digital health and care services in the home, develop new skills and jobs for the region and establish Wales as the national pathfinder in truly integrated health and care at home services.”

The workforce will be empowered through the use of data, creating visibility and transparency, and eventually providing a single view of the patient. This will enable whole system thinking to become a reality, with everyone from care teams and NHS staff to the family able to see what is happening at any time.

Samantha Watkins, managing director, Delta Wellbeing, said: “Delta Wellbeing’s vision of supporting people to live independently and to enable individuals to help themselves, is at the centre of our partnership with CGI.

“We share values, ethics and both of our teams are truly committed to supporting better outcomes for our service users who are the people in our communities who need our help most.”

As health and care organisations across the UK continue to face challenges, CGI and Delta Wellbeing intend to expand their collaboration to include a whole system approach to the continuum of care.

Award-winning telehealth

Delta Wellbeing is at the heart of health and care collaboration between local authorities, health boards and community partners and is a centre of excellence for Technology Enabled Care (TEC).

It has recently won an industry award for its innovation in telehealth. At the ITEC Awards 2023, Delta Wellbeing and Hywel Dda University Health Board received the Partnerships in TEC Award.

The telehealth project partnership was launched to support patients in the region to monitor cardiac lung function and chronic obstructive pulmonary disease at home, using health tech tools. It was then expanded to include orthopaedic patients waiting for surgery.

The cost-effective, safe and effective pre-habilitation service was able to optimise patients’ health and wellbeing while they waited for surgery. As a result there were fewer cancelled operations, patients spent less time in hospital following surgery and their overall health and wellbeing was improved.

Rhian Matthews, Hywel Dda University Health Board’s integrated system director, said: “Technology Enabled Care including telehealth provides great benefits to patients and health care professionals and we look forward to continuing to work in partnership with Llesiant Delta Wellbeing to improve outcomes for our population.”

In 2021, Carmarthenshire County Council’s Delta Wellbeing team launched the CONNECT project, designed to spot health and wellbeing issues at the earliest opportunity to deploy appropriate care when needed.