Welsh council and health board roll out Lilli’s AI technology

Cyngor Gwynedd and Betsi Cadwaladr University Health Board have partnered with Lilli to deploy it’s AI home monitoring technology in Wales.

Lilli allows professionals to monitor people’s health at home remotely through an app, by tracking patterns of behaviour and key indicators of health, such as movement, eating and bathroom activity and alerting carers to any changes.

The rollout of Lilli at the health board started in April 2025 with the aim of supporting adults with social care needs to live safely at home for longer and helping to prevent avoidable hospital admissions.

Meilir Owen, project manager at Cyngor Gwynedd, said: “Our aim is to harness this technology to help us move towards a more proactive way of working.

“Lilli will be another valuable tool in our toolbox and will help us support our staff to meet the health and social care needs of individuals at high risk of hospital admissions within their own community.

“Early interventions will help us to support people who draw on care more holistically, increasing their independence and quality of life.

“We envisage that as the program grows, we will be able to completely rethink how some aspects of care are delivered across the region.”

Lilli enables carers to make quick and accurate care assessments and understand if a change in care package is required.

It is initially being trialled with a smaller cohort of individuals that have been referred to the local authority’s community resource teams, with the hope of then rolling it out further across Gwynedd.

Kelly Hudson, chief executive at Lilli, said: “We are proud to be rolling out Lilli for the first time in Wales, alongside the teams at Cyngor Gwynedd and Betsi Cadwaladr Health Board.

“Proactive care can make a profound difference in people’s lives, as well as their loved ones’ and wider communities, and we are delighted that Lilli will be helping more people in Gwynedd get the support they need in their own homes, and out of hospital.”

The adoption of Lilli technology has led to improved health and care outcomes for social care commissioners and the health service in other regions of the UK.

In April 2022, Lilli started being used by Nottingham City Council, and since then the technology has supported a 40% reduction in referrals to residential care, and helped to accelerate discharge from NHS beds by 16 days.

Lilli established a Proactive Care Fund in February 2024 to provide access to up to £1 million of matched funding for local authorities and integrated care boards to help them overcome barriers to technology procurement.