Friends and Family Test data published
Joe’s view of feedback
Joe McDonald is disappointed that the latest inquiry into the Mid Staffs scandal failed to tackle the regulatory regime. Now, he argues, the NHS needs to learn from Sean the carpet fitter; a man with a keen interest in online ratings.
Feature
The power to the people gift rap
Paul Hodgkin, the chief executive of Patient Opinion, discusses gift economies, and how the digital world is making them into one of the phenomena of the 21st century.
Feature
PatientsLikeMe wants to work with NHS
The founder of US patient network PatientsLikeMe wants to pilot his site’s technology in the NHS.
News
Scotland gets Patient Opinions
Scotland is rolling out Patient Opinion to all of its health boards to allow patients to share their experiences of health services online.
News
This year’s top model
A project to let feedback influence commissioning was a winner at the EHI Awards 2012 and will feature at EHI’s new Information for Commissioning conference on 15 May. Fiona Barr reports.
Feature
Power to the people
Paul Hodgkin argues that complaints are escaping their institutional cages, and providers need a new and better response as they take up home on the web.
Feature
NHS CB gets patient ‘insight’ via app
An ‘Insight Dashboard’ displaying patient experience data is being developed for use by the NHS Commissioning Board from April.
News
App allows real-time feedback
Birmingham Children’s Hospital NHS Foundation Trust has launched an app to allow patients to give feedback in real-time.
News
National feedback system needed
The Francis report says there should be a nationally consistent way for patients to feedback online and in real-time about their experiences in hospital.
News