This month’s round up includes: a new site for the NHS and SMEs on working together, a specialist e-prescribing deployment, and a tool to help pharmacists access the NHS Summary Care Record.
Services that allow users to rate NHS care have been around for longer than you might think; and there are new apps coming onto the market. Digital Health News reporter Thomas Meek charts their development in his latest column.
Hertfordshire, Bedfordshire and Luton ICT Services has launched a feedback tool that it says provides a simple, anonymous solution for NHS staff and patients to report concerns about the way services are run.
Southern Health NHS Foundation Trust has launched a mobile app for patients to send feedback to the trust as a video, sound recording, picture or text.
Neil Paul values user review sites; as long as he knows something about the people doing the reviewing. The NHS’ online feedback sites need to adopt some of the same thinking, he suggests.
AI and Analytics
Paul Hodgkin, the Sheffield GP who founded Patient Opinion, has stood down as chief executive, and James Munro, its director of research and information, has taken over the role.
Patient Opinion and Nottinghamshire Healthcare NHS Trust were winners at last year’s EHI Awards. Claire Read talks to new chief executive Dr James Munro about the winning project and his plans for the service.
Paul Hodgkin, the founder and chief executive of Patient Opinion, reflects on the government’s industrialised feedback frenzy – and whether it will deliver for patients in the social world of the twentieth century.
New data from the NHS Friends and Family Test has been published by NHS England today.
Joe McDonald is disappointed that the latest inquiry into the Mid Staffs scandal failed to tackle the regulatory regime. Now, he argues, the NHS needs to learn from Sean the carpet fitter; a man with a keen interest in online ratings.