Netcall

Archive
James Rawlinson, director of health informatics at The Rotherham NHS Foundation Trust
22 May 2026

Rotherham NHS FT cuts IT help desk calls by 28% with AI

The Rotherham NHS Foundation Trust has reduced IT help desk call volumes by 28% after introducing an AI-powered autonomous agent.
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A welcome sign for Southlands Hospital, part of University Hospitals Sussex NHS Foundation Trust
30 April 2026

AI cuts patient call wait times by up to 90% at UHSussex

Patient call wait times at University Hospitals Sussex have been cut by up to 90% since the implementation of AI
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Digital transformation and data-driven intelligence will be central to procurement. File picture
19 December 2025

Rotherham deploys Patient Initiated Follow-up through NHS App

Rotherham NHS Foundation Trust has deployed Patient Initiated Follow-up (PIFU) through the NHS App, in partnership with Netcall.
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Dr Mark Ratnarajah
12 May 2025

C2-Ai and Netcall announce data partnership

A tech partnership could help NHS, local government, and housing organisations collaborate to understand the needs of people in their
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10 January 2025

Digital Health’s monthly roundup of contracts and go lives

The latest contracts features two Essex trusts announcing plans to deliver an Oracle Health electronic patient record (EPR).
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Middle-aged man uses app
6 January 2025

Imperial College to go live with Netcall’s contact centre solution

Imperial College Healthcare is to upgrade to Netcall’s cloud-based contact centre solution to improve patient engagement and productivity.
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Relaxed,Mature,Old,60s,Woman,,Older,Middle,Aged,Female,Customer
23 December 2024

NHS Highland frees up capacity through waiting list validation app

NHS Highland has avoided up to £1m of appointment costs by using a waiting list validation tool from Netcall.
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12 July 2024

Waiting list validation system launches at Torbay and South Devon

A waiting list validation system launched at Torbay and South Devon will confirm if patients still need their appointments.
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28 May 2024

Rotherham NHS FT rolls out diagnostic booking solution

Rotherham NHS Foundation Trust has announced the launch of a diagnostic booking solution, developed in partnership with Netcall.
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22 May 2024

Liverpool Women’s NHS FT to roll out Netcall patient hub

Liverpool Women's NHS Foundation Trust is set to deploy Netcall's Patient Hub in autumn 2024 to streamline communications and empower
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