Liverpool Women’s NHS FT to roll out Netcall patient hub

Liverpool Women’s NHS Foundation Trust has announced plans to roll out Netcall’s patient engagement portal in autumn 2024 with the aim of to giving patients greater autonomy over their healthcare journeys. 

Netcall’s Patient Hub, is a digital service that offers appointment notifications, waiting list validation, patient initiated follow-up, and integration with the NHS App.

Its deployment is intended to encourage patients to manage their care, helping reduce staff administrative burden and increase capacity for the trust.

Commenting on the procurement, Paula Brennan, digital programme manager at Liverpool Women’s NHS Foundation Trust, said she was “excited to see how this innovative solution will empower patients, improve communication and ultimately elevate the quality of care at Liverpool Women’s Hospital”.

She added: “It’s not just about technology; it’s about empowering our patients and putting their needs at the forefront of our digital journey.

“The Netcall patient engagement portal is more than just a platform; it’s a testament to our commitment to patient inclusion in digital delivery”.

John Clarke, head of client solutions in health at Netcall, said: “This innovation solution will not only streamline communication and engagement with patients but also empower them to take control of their healthcare journey.”

According to Netcall, the company sent out 10.2 million notifications for its NHS customers in 2023, which it says saved trusts £11.2 million, with an average of 72% of patients sign up to the portal.

Netcall’s solution was deployed at Mersey and West Lancashire Teaching Hospitals NHS Trust in April 2024, and Royal Cornwall Hospitals NHS Trust also uses the technology to deliver a single point of referral entry to streamline patient journeys.

Liverpool Women’s NHS Foundation Trust went live with the MEDITECH Expanse electronic patient record in July 2023.