Friends and Family Test data published
Surrey and Sussex gets patient feedback
Surrey and Sussex Healthcare NHS Trust is implementing a patient experience system to collect feedback on its services.
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GPs give low rating to Choices comments
GPs and dentists want NHS Choices to consider how patient comments on its website are moderated, saying they are often “malicious” or “fictitious”.
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Pilot supports feedback despite costs
Real-time patient feedback can drive performance improvement in general practice and have a positive impact on patient engagement, a pilot study has found.
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Sites link up for mental health ratings
The patient feedback site Patient Opinion has linked up with NHS Choices to enable patients to comment online on mental health services. The partnership between the Department of Health’s flagship website and Patient Opinion is due to be launched today by care services minister Phil Hope. The DH said the partnership means service users, carers […]
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NHS ‘faces pivotal year’ – Nicholson
NHS chief executive David Nicholson has said that the coming year will be pivotal for the NHS as it faces its last year of significant growth. The Operating Framework for the NHS in England 2010-11, launched by the Department of Health yesterday, said that after a decade of investment the NHS is about to face […]
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QoF reform in five year plan
The Department of Health has promised to introduce a “significant reform” of the Quality and Outcomes Framework from 2011 as part of its five year plan for the NHS. Launching its strategy, NHS 2010-2015: from good to great, health secretary Andy Burnham said it was time to accelerate the pace of NHS reform to make […]
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Patients to text feedback on hospitals
NHS Choices has launched a pilot project to enable patients to text their feedback on hospitals to the website. The SMS service is being trialled with the Princess Alexandra Hospital NHS Trust in Harlow, Essex and means that patients who text their feedback will see their comments appear on the NHS Choices website. The Department […]
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GP ratings launched on NHS Choices
The Department of Health has launched a controversial online rating service to let patients rate and compare GP practices.
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QoF ‘fails to promote access’
The Quality and Outcomes Framework has failed to promote improved access or continuity in general practice, according to a new study. Researchers from Leicester University compared how many points GP practices scored for patient experience on the QoF with the results of their patient access surveys. The results, published in this month’s British Journal of […]
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