Sussex Community aims to become digital leader as strategy is laid out
Sussex Community NHS Foundation Trust (SCFT) has laid out its digital strategy delivery plan, with a main ambition of becoming a digital leader in the NHS.
Patient feedback can drive positive change, but only if we listen
Fliss Swift from University Hospitals of Morecambe Bay explores why people should recognise the benefits of patient feedback.
Healthcare IT news in brief
This week’s round up of healthcare IT industry developments includes new launches and a competiton for junior doctors to win video promotion for a good quality improvement idea.
Axed patient feedback service cost £1.2m
NHS England’s abandoned patient feedback service Care Connect cost on average £1,600 for every patient query resolved, a Freedom of Information Act response reveals.
Healthwatch hosts comparison sites
Healthwatch Sandwell has set up a GP practice comparison website including information on how long it takes to get an appointment.
Leeds CCG seeks feedback on GPs via text
NHS Leeds West Clinical Commissioning Group is piloting a Friends and Family Test feedback text messaging system.
Friends and Family app for Salisbury
Salisbury NHS Foundation Trust has created an app for patients to complete the Friends and Family Test.
Friends and Family Test for GPs by 2015
All GPs, community and mental health services must be collecting Friends and Family Test data from January 2015.
Kiosk trial for Friends and Family Test
Queen Victoria Hospital NHS Foundation Trust is piloting the use of self check-in kiosks and other touch screen devices to do the Friends and Family Test.
Care Connect going live
A multi-channel patient feedback service developed by NHS England is going live in 18 trusts in London and the North within a week.