Personal view: Dr Bhupinder Mangat
Doctors can’t dismiss the power of the internet to enhance patient feedback, says Dr Bhupinder Mangat, a GP in Hounslow.
Doc ratings site moves into charity work
The controversial website iwantgreatcare, which allows patients to rate their doctors, is expanding into other areas of NHS work, in a move that aligns with Prime Minister Gordon Brown’s call for public service users to be able to rate them.
NHS Choices to offer GP rating for patients
Patients will be able to rate their GP’s performance via the NHS Choices website from next summer, according to reports today. Health minister, Ben Bradshaw says in an interview with the Guardian that he wants the site to do for healthcare what Amazon has done for the book trade. The idea was condemned by the […]
How the web threatens GP reputations
Lawyer Magnus Boyd argues that ratings websites can destroy doctors’ reputations in the time it takes to send an e-mail.
New website lets patients rate doctors
Dr Neil Bacon founder of www.iWantGreatCare.org A website has been launched that allows patients to rate individual GPs and hospital doctors and share information about their healthcare experiences. Visitors to the website, can rate their doctor using sliding scales for three questions: ‘Do you trust this doctor? Does this doctor listen? Would you recommend this […]
Experience information deficit must be overcome
A steering group focused on harnessing the power of public opinion has found that many NHS boards do not have a systematic approach to using patient experience information, hence creating an information deficit, which must be overcome. In a research report, developed by senior health officials form the NHS and professional medical bodies, the steering […]
Patient Opinion website extends across England
Patient Opinion, the independent website founded by a Sheffield GP for recording good and bad comments on hospital care, goes nationwide across England this week. Set up in 2005, the website has been piloted over the last 20 months, mainly in selected areas, and enables patients to share the story of their care and rate […]
BMA sits on critical Choose and Book survey results
The British Medical Association has decided not to publish its own survey of Choose and Book which is highly critical of the e-booking system. A copy of the survey has, however, been obtained by EHI Primary Care. At the beginning of February BMA chairman Mr James Johnson promised the survey would be published “shortly” but […]
Long Eaton Health Centre implements VoIP system
Long Eaton Health Centre, an all-in-one clinic in Derbyshire County PCT has gone live with a new Voice over Internet Protocol (VoIP) telephony system from NEC Philips Unified Solutions. The SOPHO 2000 IPS will provide Long Eaton with a hybrid IP communications infrastructure allowing a smooth migration towards fully scalable native IP telephony, saving the […]