Kiosks have potential for patient feedback
Interactive technology kiosks have the potential to provide healthcare professionals with reliable and valid daily feedback on the quality of the healthcare service their patients are experiencing, according to a study of their use at a Scottish hospital. The finding comes from an evaluation by the Picker Institute, which specialises in patient surveys, and Intouch […]
Interactive patient kiosks offer real-time feedback
A new study has concluded that interactive patient information kiosks can provide healthcare professionals with reliable and timely feedback on the quality of the healthcare their patients are experiencing. The findings come from an evaluation of touch screen computers and kiosks carried out by NHS research specialists the Picker Institute and Intouch with Health. The […]
Rant or rate?
A NHS-backed social software project is helping patients give feedback online directly to healthcare organisations, finds Fiona Barr.