Britannic streamline telephony systems for cancer charities

Britannic have streamlined telephony systems, following the merger of Breast Cancer Care with Breast Cancer Now, so to ensure simple telephone operations for both employees and users.

Breast Cancer Care were already using the Britannic Mitel IP telephony, so the decision was made to use the same provider in order to streamline calls and operations.

Prior to the merger, there was two reception numbers, multiple fundraising numbers, two help service desk numbers plus four UK sites for Breast Cancer Care that all needed to be merged with Breast Cancer Now.

Romeena Kazi, IT support manager at Breast Cancer Now, said: “We had many external ring groups to set up with lots of configurations and porting, our customers are women diagnosed with cancer where we provide help and support so it was of paramount importance that customers could get through first time and our telephony was robust and reliable with good connectivity.”

Britannic Mitel MiCollab was selected, as it provided the organisations’ employees to work from anywhere and access the conferencing and collaboration solutions on any device. The deployment of the service has been particularly useful to support hybrid work operations.

MiCollab brings together voice, video, chat, messaging, web conferencing and team collaboration tools into a single product. It helps to break down barriers of siloed team environments and through the use of team collaboration tools helps encouraging the sharing of ideas and working together to achieve goals.

In addition, the solution can also be integrated with other business applications, such as Outlook, Lotus Notes, IBM Sametime and Google.

“We are delighted to be working with Breast Cancer Now who are such an important charity and assisting them on their digital transformation. Where they can continually evolve and improve their communications and discover new innovative ways of working to enhance customer care and do more with less which is critical for them,” commented Jonathan Sharp, CEO, Britannic.

Elsewhere, NHS GP practice Cornerstone Practice and HealthCare recently implemented X-on Health’s cloud telephony system to ensure its staff can handle high call volumes and that patients are able to quickly access the service they need.