AI agents in GP practices could save NHS £75m annually

AI agents which automate paperwork management in GP surgeries could free up the equivalent of 150,000 additional appointments a week and create productivity savings of £75 million annually if adopted across England, according to a report.

The Clinical Coding Agent and Clinical Summarisation Agent, both built by software supplier OneAdvanced, use AI to help GP teams manage administrative workload through automating the processing of incoming clinical documents, allowing staff to focus on patient care.

In its report, OneAdvanced says that real-world use in 143 early-adopter practices has demonstrated productivity gains, with 95% of users reporting improved workflows.

Ric Thompson, senior vice president of health and care at OneAdvanced, said: “By embedding AI Agents into the system practices already rely on and trust, we’re giving GPs the tools to work smarter, not harder – delivering measurable benefits to both the NHS and patients.”

GP surgeries to adopt the solution include Middlewood Partnership in Cheshire, Wyre Forest Health Partnership in Worcestershire and the New Islington Medical Practice in Lancashire.

The AI agents build on OneAdvanced’s GP Document Workflow, formerly called Docman, which is already used to manage clinical documents in more than 2,500 GP practices.

The Clinical Coding Agent improves the quality of patient records by suggesting accurate SNOMED codes, while the Clinical Summarisation Agent extracts key information to provide a concise summary for faster review.

Dr Paul Wright, medical director and chief clinical information officer at OneAdvanced and a practising GP, said: “As a GP, I know first-hand the strain practices are under with rising demand and growing admin.

“These agents were built with clinicians to ensure they genuinely ease workload. The ability to code and summarise correspondence automatically means we can spend more time with patients, and less time on paperwork.”

In August 2025, OneAdvanced announced that it had purchased certain assets of In Practice Systems (INPS) relating to the Vision electronic patient record, which is the main GP software for Scotland.

INPS, the British subsidiary of Cegedim SA, voluntarily placed itself under administration in December 2024 owing to financial difficulties while Scotland was in the process of migrating all of its GP clinical systems from EMIS to the INPS Vision software.

OneAdvanced’s healthcare platform is intended to align with the ambitions of the NHS 10 year health plan, published on 3 July 2025, by underpinning the transformation to neighbourhood care and supporting local GPs, pharmacies and communities.

Meanwhile in August 2022, the firm, formerly known as Advanced, was hit by a ransomware attack in August 2022 after hackers accessed systems belonging to its health and care subsidiary via a customer account that did not have multi-factor authentication in place.

The cyber attack disrupted critical services such as NHS 111 and an  investigation found that personal information belonging to 79,404 people was compromised, including details of how to gain entry into the homes of 890 people who were receiving care at home. The Information Commissioner’s Office imposed a £3.07m fine on OneAdvanced in March 2025 for security failings.