Major outage of multiple health and care systems provided by Advanced
- 4 August 2022
A number of health and care systems delivered by business software and services provider Advanced are currently experiencing major outages.
According to Digital Health Intelligence, Advanced has 36 NHS clients, supplying services to thousands of healthcare professionals. Furthermore the company’s Adastra software works with 85% of NHS 111 services.
The following systems which currently have major outages are:
- Adastra ā a clinical patient management software that impacts around 40 million patients
- Caresys ā a care home management software that helps over 1,000 care organisations
- Carenotes ā an electronic patient record software used by over 40,000 clinicians
- Crosscare ā a clinical management system for hospices and private practice used by over 70 adult and childrenās hospices across the UK
- Staffplan ā a care management software that helps over 1,000 care organisations
All outages are being treated as ‘critical incidents’ and with the ‘highest priority’ whilst under investigation.
On a status web page, the company says it has “identified an issue on infrastructure hosting products used by our health and care customers”.
The page adds: “Advanced has initiated a Priority 1 Incident and deployed a highly experienced Priority Incident Team. Whilst the investigation is carried out Advanced has isolated all services and taken them offline to mitigate the risk of further impact. This means that customers will not be able to access their system and should revert to contingency measures.
“Early intervention from our Incident Response Team has contained this issue to a small number of servers within our vast infrastructure limiting the impact.”
Digital Health News has contacted Advanced and NHS England for a comment.
It has now been confirmed that the incident is related to a cyber-attack.
