York and Scarborough goes live with Nervecentre EPR after delay

York and Scarborough Teaching Hospitals NHS Foundation Trust has gone live with its Nervecentre electronic patient record (EPR) system.

The EPR went live last week across Bridlington, Scarborough and York hospitals, as well as a range of community settings including St Monica’s, Selby, White Cross Court and Nelson’s Court, covering key clinical areas such as urgent and emergency care, inpatient wards, maternity, paediatrics and neonatal services.

Nicola Coventry, chief nursing information officer at York and Scarborough Teaching Hospitals NHS Foundation Trust, said: “This go-live marks the completion of Phase 1 of our Nervecentre EPR journey.

“We have two further phases ahead of us, and this first step gives us a strong and proven foundation for transformation.

“For our staff, it begins to simplify workflows, improve access to information and support more joined-up working across our services. For our patients, it enables safer, more coordinated and more responsive care.

“This is not the end of the journey – it is the beginning of a new chapter, and we now have the platform in place to continue to innovate and transform how we deliver care for years to come.”

Nervecentre was confirmed as the preferred bidder for the EPR in 2024 after scoring the highest in a joint tender process.

The system was originally planned to go live in late February and early March 2026, however a spokesperson for the trust told Digital Health News in March that a decision was taken to pause implementation “to focus on maximising elective activity and recovering urgent and emergency care performance after the winter”.

The trust will now move into a period of optimisation. Two further phases of deployment remain, which will extend and deepen the use of Nervecentre across additional areas of the organisation.

Paul Volkaerts, chief executive at Nervecentre, said: “This is a hugely significant milestone for York and Scarborough and a proud moment for everyone involved.

“Delivering an EPR go-live of this scale, particularly when transitioning from established incumbent systems to a new, unified platform, is a major undertaking.

“The depth, breadth and complexity of this programme have required real commitment from clinical, operational and digital teams across the Trust.

“That breadth is already evident in the level of adoption. In the first day after the York go-live, there were more than 3,200 logins, over 33,650 assessments completed, and 188,000 notes recorded.

“What’s been achieved here is a fundamental step towards a more connected, responsive and efficient way of delivering care.

“By adopting a cloud-based SaaS architecture, the trust now has a modern digital foundation that supports innovation at pace and enables more seamless record sharing with other trusts across the region.

“We’re delighted that Nervecentre has been able to support the trust on this journey, and we look forward to building on this strong foundation in the months and years ahead.”