Heidi Health AI scribe tool rolled out at GP practice in Jersey

An AI scribe tool designed to transcribe consultations between doctors and patients, is being rolled out at the Health Plus practice in Jersey.

Heidi Health, one of nine companies selected to participate in the Grow Digital Health Midlands 2025 accelerator programme, can recognise relevant medical information and turn it into structured medical notes.

The tool is able to undertake tasks, such as drafting referral letters and letters to patients based on a consultation and can be tailored to a GP’s requirements, with the ability to add specific context, switching between concise or detailed notes as needed.

Rollout began in June 2025, marking the first time an AI scribe tool has gone live in a GP practice in Jersey.

Dr Ed Klaber, GP partner at Health Plus, said: “Our expectation is that the use of this AI tool will allow our GPs to be more present during appointments, improve communication with patients, and enhance the overall patient experience.

“By automatically transcribing and formatting notes, it will also save our GPs a considerable amount of time. We’ve seen how Heidi Health has been used successfully in other places, including Australia and the UK, and we’re excited to now bring it to Jersey.

“This project demonstrates that the highest standards of governance do not need to be compromised in the delivery of new technologies.”

The requirements of Jersey’s data protection legislation have been built in from the outset, with patients being asked to consent before use and with all transcribed data being stored securely within the EU, without capturing unnecessary personal details.

Digital Jersey has been an active supporter in the rollout of Heidi Health at the Health Plus practice, with its implementation aligning with the aims of the Jersey’s Digital Strategy for Health and Care which sets out the broad approach to digitising the health and care system.

Tony Moretta, chief executive at Digital Jersey, said: “We fundamentally believe that technological innovation can benefit our community – and the implementation of AI scribes in a healthcare setting aligns perfectly with this mission, whilst also reflecting the wider island ambitions for digital health.

“We’re pleased to have supported the rollout of Heidi Health locally – it represents an innovative step forward for healthcare on the island, promising meaningful improvements in patient care.

“The adoption of AI scribe technology at Health Plus can serve as a valuable case study, paving the way for similar technological advancements in our health sector.”

Meanwhile, in August 2024, plans to update Jersey’s electronic patient record system were delayed owing to WiFi issues, according to an annual report.