Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group (CCG) has awarded a business intelligence and analytics contract to NHS Arden and Greater East Midlands Commissioning Support Group (Arden & GEM).

Following a tender process, the appointment of Arden & GEM will support the CCG’s ambition to improve health and care outcomes for local patients.

The contract includes developing primary care and commissioning dashboards that will enable reporting, benchmarking and Covid recovery, as well as tracking clinical safety and service quality.

Felicity Cox, the CCG’s accountable officer, said: “This represents a real step-change in the way we share and access information, providing insights around our population that will help ensure we are providing the best health and care services possible to meet the needs of local people.”

Talking about its mission to help drive forwards the delivery of an integrated business intelligence service for the group, Helen Seth, director of business intelligence and provider management at Arden & GEM, said: “Making best use of all data, in line with information governance requirements, we will help generate actionable insight through the adoption of proven tools for population segmentation, risk stratification, actuarial analysis and economic modelling.”

The contract will run from June 2021 for two years with an option to extend for 12 months.

This news follows a group of CCGs across Hampshire and the Isle of Wight selecting Healthcare Computing, in partnership with NHS Arden & Greater East Midlands Commissioning Support Unit (Arden & GEM) to provide GP IT support services.

The appointment covers the provision of support to 228 GP sites with services including: IT support and service desk, IT equipment and asset management, software and licence management, NHS Mail administration and support, IT infrastructure, server management, clinical systems, cyber security, information governance as well as management of the Health and Social Care Network (including Wi-Fi).