The London Care Record continues to deliver faster, safer more effective care across the capital, as its use during 2023 was almost 50% higher than in 2022, and new developments expanded its use.

It was used over 17.7 million times by frontline health and care staff last year, nearly 50% more than in the previous year. This boost in use was helped by several key developments for the London Care Record that happened in 2023.

A number of new settings – including University College London Hospitals NHS Foundation Trust and South London and Maudsley NHS Foundation Trust – connected to the record, boosting the sharing of key information across the capital. South London and Maudsley is the first mental health trust in London to join, marking an important step in helping to join up care for patients with mental health conditions.

London’s ambulance service teams were also able to view important information about the people they are treating on calls, as a new mobile app version of the London Care Record was launched.

In addition, 2023 also saw the completion of a pilot programme connecting the first care homes in the region to the record.

An independent report by Queen’s University Belfast, published in the autumn, found that the London Care Record has saved health and care professionals’ time to a value of £44.4 million, underscoring its importance as a tool for effective, safer and quicker care.

Sally Wiltshire, senior programme manager at OneLondon, said: “Thank you to everyone involved across the OneLondon partnership in helping make 2023 another milestone year for the London Care Record with almost 18 million views. That is almost 18 million moments of care that have been supported by health and care staff having the information they need when they need it. This year we have ambitious plans to build on this success so even more frontline staff can use this essential tool, supporting them provide safe and effective care more quickly.”

OneLondon will be working with its partners in 2024 to keep building on the success of the London Care Record, through more connections – including more neighbouring areas, and improving access to the record and the richness of the information it contains.