Trinity Homecare trials AI-powered support app for carers

An AI-powered support app for carers has been trialed by at-home and domiciliary care provider Trinity Homecare.

CareBrain is designed to support carers in real-time by answering care-related questions, assisting with training and providing immediate access to key information.

The app was trialled with four experienced carers at Trinity Homecare over the course of a week in January 2025.

Cameron Young, chief executive of Trinity Homecare, said: “We are always looking for ways to improve care and support for our team.

“This pilot with CareBrain highlighted how AI can make a real difference in helping our carers work more efficiently while maintaining the personal touch that is so important to the people we care for.

“The app enabled our carers to access critical information instantly, saving time and allowing them to focus on what they do best – providing compassionate, person-centred care.”

Throughout the trial, carers posed questions, with CareBrain providing accurate answers “nearly 100% of the time”. 

Trinity said that the app demonstrated that AI could be a “valuable and trustworthy” resource in supporting carers with their daily tasks.

All of the carers involved in the pilot said they found CareBrain to be useful, accurate and easy to use, and said that they would recommend the app to others.

Training took less than 15 minutes in most cases, and carers reported feeling more supported and confident with time savings of around 1.5 hours per week per manager.

Fiona Lowry, chief executive of CareBrain, said: “The results from the pilot have far exceeded our expectations, and the feedback we’ve received is invaluable.

“This is just the beginning of what AI can offer to the care sector, and we’re excited to continue working with Trinity Homecare to further develop the platform.”

CareBrain said that the pilot provided valuable feedback from carers to inform the app’s future development, including improved alert systems and enhanced team communications, which are now being integrated into the product roadmap.

A spokesperson for Trinity Homecare told Digital Health News that, while there were no immediate plans for a full rollout, the pilot showed “strong potential” and they are  continuing to explore how CareBrain could support its teams.

Meanwhile, in December 2024 System C announced that it has been trialling an AI assistant for social care in the NHS, developed in partnership with Microsoft.