AI documentation tool creates 40% more assessment capacity

Health and social care technology provider System C has announced that its AI-powered FormFlow Assistant has been deployed across 15 local authority social care teams in England.

The tool, which uses ambient AI to support documentation during assessments, is designed to enable councils to complete more assessments with existing resources.

FormFlow was deployed in February 2026 across councils including Sandwell, Suffolk, Leicestershire, Hertfordshire, Bolton, Trafford, Sefton, Wirral, Lewisham, Thurrock, Kirklees, North East Lincolnshire and Cheshire East, and customers reported that documentation time was cut by half and capacity increased by at least 40%.

Rashpal Bishop, director of adult social care, Sandwell Council, said: “The FormFlow pilot in Sandwell is making a real difference, with workers saying assessments are quicker to write up and time is being saved.

“This means better conversations with residents and growing confidence among staff in using digital tools”.

FormFlow AI Assistant uses ambient technology to capture assessment conversations in real time, with draft documentation automatically populated into the Liquidlogic case management system. This allows the practitioner to remain focused on applying their expertise on critical evaluation.

Customer trial data from March 2026 showed a 68% efficiency gain in the documentation stage, a 40% improvement across the full end-to-end assessment process, and 50–75% faster write-ups on average.

System C reports that councils are also seeing wider workforce benefits, including reduced sickness absence, improved job satisfaction, and a stronger sense of professional purpose which is critical to long-term retention in a sector where recruitment and retention remain significant challenges.

Amrik Johal, managing director of System C Social Care and Education, said: “The response from councils has been remarkable.

“Across 15 local authorities, we’re seeing practitioners freed from hours of administrative burden every week. That time goes straight back into the people they’re there to support. FormFlow AI Assistant was built on a simple principle, that AI should make the practitioner’s job better, not replace their judgement.

“We are proud to be supporting councils across England at a time when every hour of frontline capacity counts.”

Collectively, the rollout is anticipated to support improved service delivery for residents across all 15 council regions, with final benefit figures to be validated at council level.

On 21 August 2025, Digital Health reported that Buckinghamshire Healthcare NHS Trust had signed a contract with System C to implement AI-scribing through its electronic patient record (EPR).

The trust is the first of a cohort of customers to deploy ambient voice technology within outpatient service using System C’s CareFlow EPR.