Power to the people
Paul Hodgkin, a GP and chief executive of Patient Opinion, says that if the NHS really wants to regain compassion it is going to have to get a lot better at understanding where it comes from.
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Joe’s view of feedback
Joe McDonald is disappointed that the latest inquiry into the Mid Staffs scandal failed to tackle the regulatory regime. Now, he argues, the NHS needs to learn from Sean the carpet fitter; a man with a keen interest in online ratings.
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The power to the people gift rap
Paul Hodgkin, the chief executive of Patient Opinion, discusses gift economies, and how the digital world is making them into one of the phenomena of the 21st century.
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Power to the People
Paul Hodgkin, the chief executive of Patient Opinion, says the NHS has turned Henry Ford’s old adage into “you can have any treatment you want, as long as it’s NICE” – but the web is making this kind of thinking utterly redundant.
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Scotland gets Patient Opinions
Scotland is rolling out Patient Opinion to all of its health boards to allow patients to share their experiences of health services online.
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Power to the people
Paul Hodgkin argues that complaints are escaping their institutional cages, and providers need a new and better response as they take up home on the web.
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Power to the people
Paul Hodgkin, the founder and chief executive of Patient Opinion, argues that public feedback, not public inquiries, are the way to get compassion back into the NHS, in the week that the Mid Staffs inquiry reports.
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Power to the people
Paul Hodgkin, the founder and chief executive of Patient Opinion, admits that people aren’t always very nice; and that they can be really nasty when they get behind the keyboard of a computer. Fortunately, the economics of the web can help.
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Power to the people
Dr Paul Hodgkin, the founder and chief executive of Patient Opinion, wonders why policy makers are obsessed with choice, when patients seem to want voice.
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Power to the people
Paul Hodgkin, the founder and chief executive of Patient Opinion, wonders if the NHS’s promised digital revolution will help one of the site’s recent users.
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