A number of disgruntled users of the Patient Access service have taken to social media to complain of a number of problems.

The Patient Access website and app allow patients to book appointments, order repeat prescriptions and view their medical record.

However, when the site went down on 30 May, users were left unable to log in.

One Twitter user tweeted Health and Social Care Secretary, Jeremy Hunt, directly.

They said: “Can you sort out the NHS Patient Access website and app. The latest update today 30th May has crashed the system.

“Can’t log in to the website or app to book appointments; prescriptions etc. Don’t they test things before rolling them out?”

Another tweeted to complain that they and their family were also unable to log in.

Neil Bennett, service director, live services at NHS Digital, confirmed that the Patient Access service was “unavailable” between 3.30pm on 30 May and 2.30pm on 31 May.

Bennet said the unavailability of the service was due to an update on the site, which is powered by EMIS, and NHS Digital worked with the supplier to help resolve the issue.

Patient Access issued an apology on Twitter.

The tweet read: “Since launching the new service, we have experienced an unprecedented level of demand which has unfortunately created some challenges around logging in and load times.

“Our engineering team are working around the clock to fix the issue and get more capacity onto the system, which we hope to have resolved soon. Please rest assured that fixing this issue is our highest priority and that your patient data is safe.”

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