The Shrewsbury and Telford Hospital rolls out System C PAS

A new patient administration system (PAS) was rolled out at The Shrewsbury and Telford Hospital NHS Trust last weekend, as the first phase of its deployment of a new EPR from System C.

The roll out of the PAS is the first phase of a major digital transformation programme happening at the trust, which aims to improve care for patients through the use of modern, digital systems.

The PAS has replaced The Shrewsbury and Telford Hospital’s previous system that had been in place for 20 years. Its deployment saw over one million patient records be transferred, while more than 5,000 members of staff were trained up on the new system.

Nigel Lee, director of strategy and partnerships at the trust, said: “The transfer of patient information is a major undertaking that has required meticulous planning and testing. We have robust plans in place and our teams will be working hard to minimise disruption to patients.”

He continued: “This new system is critical in putting the necessary foundations in place for further exciting digital upgrades, supporting improved flow through our hospitals and more integrated working between our teams and health and care partners.”

For three weeks post-deployment The Shrewsbury and Telford Hospital will have additional staff in place to ensure the transition period runs smoothly. The trust includes Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital.

The new PAS, and the eventual EPR from System C is part of a multi-million-pound improvement programme at The Shrewsbury and Teleford Hospital, that aims to modernise how patients’ medical records are stored and accessed.

Nick Wilson, chief executive of System C, said: “Leveraging insights from our extensive experience with other NHS clients, we are committed to offering go-live guidance and best practice to drive the success of this project based on successful recent implementations.

“The teams at System C are dedicated to ensuring a seamless transition this weekend and our support will continue during the subsequent days to facilitate a successful changeover.”

Following an initial implementation at Jersey General Hospital’s neonatal intensive care unit in May 2023, the hospital has more widely rolled out System C’s CareFlow to both adult and neonatal intensive care units.