Humber trust receives NHSE funding to lead on NHS App features

Humber Teaching NHS Foundation Trust has received funding to introduce features that let patients manage their appointments and visits directly through the NHS App.

NHS England has asked the trust to lead the work on behalf of 11 other trusts using TPP‘s SystmOne electronic patient record (EPR) and share the learnings nationally.

Lee Rickles, chief information officer at Humber Teaching NHS Foundation Trust, said: “We are really pleased to have been chosen for this opportunity by NHS England. As a trust we are committed to a digital-first approach and how this aligns to the NHS 10 year plan.

“This introduction will support patient experience as well as equip our clinical staff with up-to-date information to support decisions and care.”

The project, which is currently in the development stage, forms part of the Wayfinder programme, an NHSE initiative that enable people to access information about their secondary care referrals and their elective care via either the NHS App or nhs.co.uk.

Humber currently uses Accurx to communicate with patients, but Wayfinder will allow key information to appear directly in the NHS App.

Once fully operational, the EPR will allow patients to view past and upcoming appointments and visits in the NHS App, receive appointment notifications, updates and documents, and cancel, amend, or book appointments.

By improving visibility of appointments and enabling digital communication, Wayfinder helps reduce missed appointments and improves patient experience and accessibility, according to NHSE.

It is also intended to support more efficient clinical and administrative workflows, and supports the NHS 10 year health plan, which aims for all NHS trusts to adopt a digital-first approach.

As well as acting as an appointment management tool, Wayfinder allows patients to complete questionnaires that update their records instantly and enables quicker cancellations and rescheduling, helping NHS trusts to stay informed and reduce missed appointments and late arrivals.

The trust has committed to keeping other SystmOne organisations updated on progress when work begins by sharing documents, processes, and learning to support their future onboarding, with updates provided through a planned monthly meeting.

Meanwhile, in March 2026 Sussex Partnership NHS Foundation Trust went live with SystmOne to store and manage healthcare information at the trust, with the aim of ensuring that clinicians have up-to-date and accurate information.

The move aims to improve communications between teams and partner organisations, reduce duplication and paperwork, and support better digital integration with other local NHS services.