Interactive websites for Liverpool GPs

Liverpool Primary Care Trust has commissioned individual websites for ten PCT-run GP practices, as part of its commitment to providing information and online services to patients.

North Mersey Health Informatics Service was asked to create the websites, which can be accessed through a single portal: www.liverpoolpctms.nhs.uk.

Liverpool PCT said each website includes photographs of the practice and staff, plus a registration form and information about a patient forum run by each practice. Each site will soon offer online repeat prescription ordering and appointment booking.

Graham Bullen, practice manager at the Marybone Health Centre, said the Health Informatics Service had not only been supportive in building the websites but in providing staff training so practices could keep them up to date.

He added: “"It is a further boost for patients in exercising their right to choice. Practice websites put patients in the driving seat – giving them access to greater information so they can make better informed decisions.”

Frank Westhead, project manager at the Health Informatics Service, said the project was giving patients access to the type of online services that are taken for granted in other areas of life.

He added: “We do our shopping and banking online so why shouldn’t we be able to book an appointment or request a prescription online?

“Online services can enhance the patient experience and by improving access to up to date good quality practice information the websites are improving patient awareness and helping them to exercise choice.”