Another view: of support chat
Dr Neil Paul wonders if GP practices could learn from the modern support tools used by companies; and suggests that online chat could well have a role.
Digital Patient
GP Access boss wins John Perry prize
Harry Longman, an engineer who developed a new system to streamline GP appointment booking has been awarded the John Perry prize.
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Half of Scottish GPs offer online meds
Just over half of GP practices in Scotland let patients order repeat prescriptions online or by email, a report by Reform Scotland shows.
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Barnsley GPs get 24 hour booking system
Barnsley Clinical Commissioning Group has deployed a 24 hour appointment booking system for GP practices.
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E-referrals to be mandatory – Nicholson
Use of the new NHS e-referrals service could become mandatory for GPs, NHS England’s chief executive Sir David Nicholson has said.
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National Orthopaedic rolls out Tiara9
The Royal National Orthopaedic Hospital NHS Trust’s therapy department has begun implementation of the Tiara9 clinical administration system, starting with an online outpatient appointment module.
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2015 records access promise scaled back
EXCLUSIVE: The government’s pledge for patients to have online access to their GP record by March 2015 will only require access to the brief information held on their Summary Care Record.
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GP appointments auto-cancelled via text
GP practices are using new iPlato functionality to allow patients to automatically cancel GP appointments via their mobile phone.
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NHS Direct to pilot GP appointment app
NHS Direct is considering a pilot that will allow patients in Lincolnshire to use a smartphone app or its website to book appointments with their GP.
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Sussex practice uses Scots call-centre
A NHS GP practice has signed up a call centre to make appointments for its patients when it is closed.
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