Tawam Hospital in Dubai, part of the United Arad Emirates, has celebrated the ‘go-live’ of Philips’ iSite Picture Archiving and Communication System (PACS).

The solution integrates with the hospital’s Cerner HIS/RIS, creating a paperless, filmless workflow for patients and care providers. In addition to being installed at the main hospital site, the iSite PACS also connects two remote sites over a Wide Area Network.

Under the contract Netherlands-based Philips will provide a 99.99% uptime PACS service, computed radiography systems and client workstations.

Tawan hospital is the first public hospital in the Middle East to implement iSite’s innovative ‘fee per study’ model. Under the agreement, the hospital pays a fee on a monthly basis to view, distribute and store medical images, rather than making a large payment for equipment up-front.

Tawam Hospital is affiliated with Johns Hopkins Medicine International and provides specialised medical services including radiotherapy, cardiac care, breast cancer screening and diabetes management. The hospital, also recently signed a reference site agreement with Philips.

"Our hospital treats patients with a wide range of complex medical conditions. During diagnosis we capture many different types of medical images, creating a large amount of information that needs to be safely stored and easily accessible by our clinicians," said Michael E. Heindel, CEO of Tawam Hospital. "The Philips iSite solution makes it easier for us to manage our imaging data, while providing access to images wherever and whenever we need it."

Diederik Zeven, general manager Middle East for Philips Healthcare, said: "By taking responsibility for the delivery of the service, Philips is enabling the hospital to focus on the most important part of any healthcare system – its patients."

Philips’ service delivery model includes unlimited user licenses, all maintenance fees, protection from hardware obsolescence, disaster recovery, remote monitoring, flexibility in workstation components, and all software upgrades for the lifetime of the relationship.